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Privacy Policy

Ruby Ribbon, Inc. (referred to herein as “Ruby Ribbon” or “Company”) is committed to respecting the privacy rights of those visiting our websites, including our Stylists’ Replicated Websites (hereafter collectively referred to as the “Sites”). Ruby Ribbon created this Privacy Policy (the “Policy”) to give you confidence as you visit and use the Sites, and to demonstrate its commitment to fair information practices and to the protection of privacy.

This Privacy Policy is only applicable to the Sites and not to any Third-Party websites, which may have data collection, storage and use practices and policies that differ materially from this Privacy Policy.

The purpose of this Policy is to inform users about our collection, use, distribution, and protection of information collected from users (“Users”) of the Sites, including but not limited to the website www.rubyribbon.com. The Sites are owned and operated by Ruby Ribbon, Inc. Please read this Policy carefully before using the Sites. This Policy applies to information we collect about you through the Sites and when you otherwise communicate with Ruby Ribbon. This Policy supplements and forms a part of the Ruby Ribbon Terms of Use.

BY ACCESSING THE SITES, PURCHASING RUBY RIBBON PRODUCTS, AND COMMUNICATING OR OTHERWISE INTERACTING WITH US, YOU ARE ACCEPTING AND CONSENTING TO THE INFORMATION PRACTICES DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE THIS SITE OR ITS CONTENTS.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@rubyribbon.com or by mailing us at: Ruby Ribbon, Inc., 856 Mitten Road, Ste. 101, Burlingame, CA 94010.

In this Policy, "Personal Information" means information that personally identifies or can be associated with you, such as your name, email address, shipping and billing address, phone number or credit card number, and "Non-Personal Information" means information that relates to you but does not directly identify you. "Information" is collectively used herein to refer to both Personal Information and Non-Personal Information. This Privacy Policy does not apply to any third parties or any websites that might be linked to our Sites or products.

TRACKING USER BEHAVIOR

Ruby Ribbon may keep track of the websites and pages our users visit on the Sites, in order to determine what Ruby Ribbon services are the most popular. This data is used to deliver customized content and advertising within our Sites to customers whose behavior indicates that they are interested in a particular subject area.

INFORMATION WE COLLECT AND HOW WE USE IT

Listed below are the categories of Information we collect when you choose to use the Sites, and in the onboarding or check-out process when you create your Ruby Ribbon account or make a purchase of a Ruby Ribbon product. We never sell your Information, and we always have a lawful basis for gathering the Information, but that lawful basis might be different for different categories, and we describe those uses below. Regardless, we never use the Information for any purpose other than the purpose for which we gathered the Information in the first place, unless we get your prior explicit consent.

Personal Data. Personal Data includes your name, address (both billing and shipping addresses), email address, credit card information, phone number and any other information attributable to an identifiable natural person or household, including the information described in California Civil Code Section 1798.140(o). Each piece individually is a piece of Personal Information, and we collect varying amounts of Personal Information based on how you engage with us. We collect Personal Information when you order a product from us, register to receive communications from us, create an online account on one of the websites, download or access our mobile applications, submit an application to become a Stylist, request or subscribe to catalogues, product information, promotions or other communications from us, contact or communicate with us, participate in surveys, enter contests or promotions, submit a product review, testimonial, comment, suggestion, or other content to us, access or use our pages or accounts on any third-party social media platforms such as Facebook, Twitter, or Pinterest, or otherwise interact with us online (including through a website or the mobile applications) or by phone, mail, fax, or in person. We may obtain your social security number, Employer Identification number (if applicable) and bank routing information in connection with your application to become a Stylist and in the course of your relationship as a Stylist. We may gather your birthday as well as your contact information, including physical, shipping and e-mail address, your country of residence and preferred language. We collect payment card information from you; when you purchase a product or otherwise make a payment through this site, your card information is stored but only the last four digits are displayed in our systems. We do collect information relating to your purchase, including the amount of your purchase, the products that are purchased, your shipping address and a transaction reference number, Based on how you interact with us and the information you share, we use the Personal Information we collect to process and communicate with you about your order, establish a customer relationship with you, ship the products you ordered, process payments, enhance your shopping experience, communicate with you about our products and events that may be of interest to you, and for other marketing and research purposes. If you place an order through this site, we may also provide your name and email address to a Ruby Ribbon Independent Stylist who may communicate with you about your experience with Ruby Ribbon products.

Information Collected Automatically. The Sites use various tracking technologies that may include cookies, log file information, web beacons, location data, online analytics, and third-party ad serving companies (collectively, "Tracking Tools") to automatically collect Information from you. We, along with our third-party service providers, use Tracking Tools for a variety of purposes, including enhancing your online experience and our product offerings. We treat Information automatically collected as Non-Personal Information. Please see below for more information regarding the Tracking Tools that we may use.

Cookies: We and our third-party service providers use cookies, which are small files that are stored on your computer or mobile device and allow websites to remember information about you. For marketing purposes and to help personalize and improve our online services we use cookies to monitor how the services offered on the Sites are used.

Log File Information: Log file information may be automatically reported by your browser or mobile device each time you access a Site. This Information may include your IP address, device and software characteristics (such as type and operating system), browser type, Internet service provider, URLs, referring/exit pages, click data, domain names, landing pages, pages viewed, and other such information.

Web Beacons: When you use a Site, we and our third-party service providers may employ web beacons (also known as clear gifs or action tags) that are used to anonymously track your online usage patterns. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. This information facilitates more accurate reporting and improvement of our services.

Location Data: When you access the website via a mobile device, we and our third-party service providers may access, collect, monitor, and/or remotely store information regarding your mobile device, as well as real-time "location data," which may include GPS coordinates. Your device should require you to provide permission before our Site obtains precise geolocation information from a browser's geolocation API or from technologies like GPS, Wi-Fi, and/or cell towers. We and our service providers may use this approximate location and/or precise geolocation information, along with other information submitted by you, to provide you with location-based services like local store information, search results, special offers, and other personalized content.

Most browsers and mobile devices allow users to enable or disable precise geolocation using pop-ups or controls located in the settings menu. If you have questions about how to disable your device's precise geolocation services, please contact your browser developer, mobile service carrier, or device manufacturer. You may also stop collection of precise geolocation information by our mobile application by uninstalling the mobile application using the standard uninstall process available as part of your mobile device.

If you uninstall any of our mobile applications from your device, the unique Ruby Ribbon identifier associated with your device may continue to be stored. If you re-install any of our mobile applications on the same device, Ruby Ribbon may be able to re-associate this identifier to your previous transactions.

Online Analytics: We use third-party analytics tools to help us measure traffic and usage trends. These tools collect Information sent by your browser or mobile device, including the pages you visit and other Information, which assists us in improving our services and offerings.

Third-Party Ad Serving Companies: We may use third-party advertising companies to serve ads after you visit our website. Such advertising companies also may separately use Tracking Tools, including cookies, in the course of delivering targeted advertisements to our services.

Information We Collect When You Download and Use the Mobile Applications

When you download or access Ruby Ribbon mobile applications, we may collect certain information about your device and in some cases location information (if your device settings allow us to collect location information – see above under caption “Location Data”).

When you download or access Ruby Ribbon mobile applications, we may collect certain information about your device and in some cases location information (if your device settings allow us to collect location information – see above under caption “Location Data”).

Information We Receive From Third Parties. We may receive Information about you from third parties. For example, if you access our website through a third-party connection or log-in (e.g., through Facebook), such third-party may pass certain Information about your use of its service to us. We may also receive Information about you from third parties such as our business partners and service providers. We may also obtain other Information about you such as change of address, contact information, or demographic information from commercially or publicly available sources.

Send to a Friend. We may give you the opportunity to tell your friends about product information and promotions. If you take advantage of our Send to a Friend option, we ask you for your friend's and your first names, last names and email addresses to send the information to them that you requested.

WHY WE COLLECT YOUR INFORMATION

Ruby Ribbon uses your Information, including Personal Information, for a variety of business and commercial purposes, including:

providing our products to you;

responding to your requests, comments or postings;

processing orders and payments;

providing support to Stylists and customers;

processing returns, refunds and exchanges;

processing and managing your accounts with us;

communicating with you;

improving and customizing our products, website, promotions, communications, and advertisements;

customer service and technical support, which may include resolving issues or troubleshooting problems;

for internal operations such as enhancing our product offerings, marketing efforts, and to conduct research and analysis;

developing new products and promotions;

for marketing purposes;

to prevent fraud or potentially illegal activities;

to enforce our Terms of Use;

to comply with applicable laws, regulations, and legal process; and/or

to protect the security and integrity of our business, brands, the Sites, our Stylists and third-party business partners and service providers.

We may combine all the Information we collect or receive about you for any of the foregoing purposes.

SHARING INFORMATION WITH THIRD PARTIES

Ruby Ribbon does not sell, rent or lease its customer lists to third parties.

Ruby Ribbon may, from time to time, may use an external business partners to provide information to you about a particular offering that may be of interest to you. In those cases, your unique Personal Information (e-mail, name, address, telephone number) is transferred to the third party. Ruby Ribbon may share Information with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your Information except to provide these services to Ruby Ribbon, and they are required to maintain the confidentiality of your information.

Ruby Ribbon may disclose your Personal Information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ruby Ribbon or the site; (b) protect and defend the rights or property of Ruby Ribbon; and/or (c) act under exigent circumstances to protect the personal safety of users of Ruby Ribbon, or the public.

SECURITY OF INFORMATION

Ruby Ribbon uses reasonable efforts to maintain a secure operating environment to protect your information from unauthorized or accidental access. Information is collected over a secure SSL communication channel with encryption. While we are committed to protecting your privacy, no security measures are perfect or impenetrable; no transaction over the internet can be completely secure, and we cannot guarantee that your Personal Information will never be accessed, used, or disclosed in a manner that is inconsistent with this Policy.

You are responsible for maintaining the confidentiality of your user password and account login information. We encourage you to set a secure password that is difficult for others to guess, and change your password on a regular basis to help ensure your account remains secure.

In the event any Personal Information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where required by applicable law to notify those individuals whose information may have been compromised and take any other action required by applicable laws and regulations.

INTERNATIONAL VISITORS

If you are visiting the Sites from the European Union or other countries with laws governing data collection and use, please note that you are agreeing to the transfer of your personal information outside the country in which you reside, where data protection and privacy regulations may not offer the same level of protection as in the country in which you reside or other parts of the world. Your personal data may be transferred for processing and storage by Ruby Ribbon and our affiliates and third parties. By providing your personal data you consent to any transfer and processing in accordance with this Privacy Policy. Our online services and the terms of this Policy may or may not comply with laws of jurisdictions other than the United States. If you do not agree with this, please do not use our online services or the Sites.

CALIFORNIA RESIDENT PRIVACY RIGHTS

For California residents, the California Consumer Privacy Act (CCPA) of 2018 grants you the following rights while doing business with Ruby Ribbon:

The right to know what personal information is collected, used, shared or sold, including both the categories and specific pieces of personal information.

The right to delete personal information held by Ruby Ribbon and our service providers.

The right to opt-out of sale of personal information. Consumers are able to direct a business that sells personal information to stop selling that information. Children under the age of 16 must provide opt in consent, with a parent or guardian consenting for children under 13.

The right to non-discrimination in terms of price or service when a consumer exercises a privacy right under CCPA.

To make any request under the CCPA, you must submit a data request to Support@rubyribbon.com. Please provide your name, e-mail address, telephone number, and any other information we request to reasonably verify your identity. We will respond to your request within 10 days after receipt of your request, and we will then take action to verify your identity and fulfill your request, as required by the CCPA.

You have the right not to receive discriminatory treatment by us for the exercise of any privacy rights conferred by the CCPA, which means that we will not take any action to hurt or punish you for exercising your rights under the CCPA.

You may designate an authorized agent to make a request under the CCPA on your behalf by writing us at Support@rubyribbon.com. Upon receipt of your request, we will provide you with the information you will need to designate that agent.

To our valued Ruby Ribbon customers who live in California: you can access the entire CCPA 2018 act here for more information.

California Do Not Track Notice: At this time, there is no worldwide uniform or consistent industry standard or definition for responding to, processing, or communicating Do Not Track signals. Thus, like many other websites and online services, our Sites are currently unable to respond to Do Not Track signals. To find out more about "Do Not Track", you may wish to visit //www.allaboutdnt.com.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority in your state of residence and you have given us your consent to allow any of your minor dependents to use this site.

Our online services are generally not directed to children under 18. Persons under the age of 18 may not enroll as Ruby Ribbon Stylists or register as customers. Children under the age of 13 may not purchase products through any of the Sites. We do not knowingly collect Personal Information from anyone under 18 without parental consent. Ruby Ribbon does not solicit or knowingly collect personally identifiable information from children under the age of 13. If you become aware that we have collected Personal Information from a child under the age of 13, please let us know so we can immediately delete such information from our database. Because Ruby Ribbon does not collect personally identifiable information from children under the age of 13, Ruby Ribbon has no such information to use or disclose to third parties. Ruby Ribbon has designed this Privacy Policy in order to comply with the Children's Online Privacy Act (COPA).

LINKS, THIRD-PARTY WEBSITES, AND SOCIAL MEDIA PLATFORMS

Our online services and communications may contain links to other websites and social media platforms such as Facebook, Twitter, or Pinterest ("Linked Sites"). We are not responsible for the privacy practices, policies, or content of any Linked Sites, even if you link to them from our website or communications. This Privacy Notice does not apply to any Linked Sites. We have no control over the collection or use of Information, including Personal Information, on any Linked Sites. We encourage you to read and understand the privacy practices of any Linked Sites that you visit.

INTELLECTUAL PROPERTY

Ruby Ribbon owns all rights, title and interest in the Sites, the proprietary content and all related intellectual property. This includes but is not limited to logos, trademarks, text, code, graphics, designs and images (the “Content”). It is strictly prohibited to copy, modify, distribute, transmit, display, reproduce, publish, license, or link to any Content on the Site without first obtaining written authorization or consent from Ruby Ribbon.

WE RESERVE THE RIGHT TO UPDATE AND REVISE THIS PRIVACY POLICY AT ANY TIME

From time to time we review this Privacy Policy to ensure that it complies with applicable law. Consequently, we reserve the right to update and revise this Privacy Policy at any time. You will know if this Privacy Policy has been revised since your last visit to the website by referring to the "Effective Date of Current Policy" date at the top of this page. Your use of our website constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us from time to time, and you should, therefore, review this Privacy Policy regularly to ensure that you are aware of its terms.

IN THE EVENT WE ENGAGE IN A BUSINESS COMBINATION, WE RESERVE THE RIGHT TO TRANSFER ANY INFORMATION THAT WE COLLECT THROUGH OUR WEBSITE

If we sell all or any part of our business or sell or transfer all or a material part of our assets or are otherwise involved in a merger or other transfer or disposition of any part our business, we reserve the right to access, transfer or disclose any and all information that we collect from our website’s visitors, or that we otherwise collect in connection with the website, to the party or parties involved in the transaction as part of that transaction.

CONTACT US

You have a right to access information held about you, which can be exercised in accordance with various legal requirements. Any access request must be sent to support@rubyribbon.com If at any time you would like to change your personal data, or if you no longer wish to receive materials from us or would like your personal information removed from our database, please contact us at Support@rubyribbon.com. Alternatively, if you receive materials from us by email you can make use of the "unsubscribe" provision in our communications so that we know that you no longer wish to receive any materials from us.

If you have questions about our Privacy Policy or other questions please contact us at:

Ruby Ribbon, Inc.

856 Mitten Road

Suite 101

Burlingame, CA 94010.

Support@rubyribbon.com

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Return Policy

Your item(s) didn’t work. No problem!

We’re sorry your item(s) didn’t fit the way you expected! We appreciate you and value your time by making it hassle free to return or exchange your product.

Here’s what to do:

Returns and exchanges are accepted for a FULL refund (minus return shipping fees) within 30 days of the original ship date. Any shipping fees paid on the order are non-refundable. NOTE: Deals & Steals shoppers get free shipping on all returns and exchanges.

All items must be:

In order to receive a full refund you must adhere to our guidelines above. Once you've requested your RMA#, please ship the return back within 10 days. Returns received later than that may be refused.

Not eligible for return:

First Order? We will waive the return shipping fee when you exchange an item on your first order:

New customers that made their first purchase are eligible for free return shipping if the return is exchanged for another item. If there is no exchange with the return, then normal return shipping fee will apply.
(NOTE: Effective for orders placed on or after 3/1/2023)

Returns that do not comply with our policy (with the exception of manufacturer's defect) will not be refunded or exchanged and will be returned to the customer.

The cost of shipping on returns is the responsibility of the customer. All shipping fees are non-refundable. As noted above, Deals & Steals shoppers get free shipping on all returns and exchanges.