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About us

Ruby Ribbon is an innovative shapewear company—but more than that, we are a community guided by the vision and passion of women entrepreneurs. Founded in 2012 to revolutionize the intimates experience, Ruby Ribbon empowers women through fashion and supports them in every way. Our platform isn't just about selling products; it's an opportunity for women to own their own businesses, shaping their best lives by bringing life-changing, concierge comfort to their customers.

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Backorders will ship in 28 days.
Return Policy

Your item(s) didn’t work. No problem!

We’re sorry your item(s) didn’t fit the way you expected! We appreciate you and value your time by making it hassle free to return or exchange your product.

Here’s what to do:

Returns and exchanges are accepted for a FULL refund (minus return shipping fees) within 30 days of the original ship date. Any shipping fees paid on the order are non-refundable. NOTE: Deals & Steals shoppers get free shipping on all returns and exchanges.

All items must be:

In order to receive a full refund you must adhere to our guidelines above. Once you've requested your RMA#, please ship the return back within 10 days. Returns received later than that may be refused.

Not eligible for return:

First Order? We will waive the return shipping fee when you exchange an item on your first order:

New customers that made their first purchase are eligible for free return shipping if the return is exchanged for another item. If there is no exchange with the return, then normal return shipping fee will apply.
(NOTE: Effective for orders placed on or after 3/1/2023)

Returns that do not comply with our policy (with the exception of manufacturer's defect) will not be refunded or exchanged and will be returned to the customer.

The cost of shipping on returns is the responsibility of the customer. All shipping fees are non-refundable. As noted above, Deals & Steals shoppers get free shipping on all returns and exchanges.